Technology is now more important than ever. COVID-19 has clearly accelerated the need for technology and at the same time, highlighted the challenges we still have with technology. It is imperative for health systems to move at a faster pace to identify and implement the technologies needed to not only support our current environment and requirements, but to predict and prepare for future needs as COVID-19 reshapes our industry, our health system, and our interactions with our patients.
As the new CIO of Mount Sinai Health System, it was challenging to transition to this role in the middle of the pandemic. As New York quickly became the epicenter of COVID-19, it was initially a struggle to balance the work efforts of the organization, keep our employees safe, and support COVID-19 around the clock. It was through the combined efforts of IT leadership, our dedicated staff, and technology that IT was able to quickly transition to the needed state to support COVID-19 efforts and normal business operations concurrently. Through these last few months, the criticality and emphasis on technology has been very apparent as the speed and volume of technology utilization has only continued to increase.